Swiss cheese, teamwork, and other things we should learn from the aviation industry

Here you can find the main takeaways of the talk in bullet-point format:

People

• Psychological safety starts at the top
• Reduce the power distance
• Talk about feedback
• Think aloud

Proficiency

• Maintain your fingerspitzengefühl
• Use the power of Swiss cheese
• Embrace just culture
• Learn from decisions, not just mistakes
• Spread the knowledge

Procedure

• Checklists must be made by users
• Checklists must be tested and iterated upon
• Killer items only, don't make a to-do list
• Include communication items
• Keep items simple
• Max 9 items

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